Частые вопросы
Ответы на самые популярные вопросы о нашем оборудовании и услугах
What are the delivery times?
Delivery times depend on the model and stock availability. Typically, delivery takes 30-60 days from order confirmation. Please contact our manager for current timelines.
What warranty is provided?
All machines come with a manufacturer's warranty. Exact warranty terms depend on the model and are specified in the supply contract.
Is installation included in the price?
Installation, commissioning, and staff training can be included in the price or ordered separately. Please clarify terms when requesting a quote.
How to order spare parts?
Original spare parts can be ordered through our manager. Contact us by phone or email, specifying the machine model and required parts.
Is operator training provided?
Yes, we organize training for operators and technical staff. Training can be conducted at the customer's premises.
What are the payment terms?
We work with prepayment or letter of credit. Exact payment terms are discussed individually and fixed in the contract.